Refund and Returns Policy

At Organic Studio, your satisfaction is our top priority. We guarantee every product meets the highest standards of quality, safety, and hygiene. As a personal care brand, we follow strict return and refund practices in line with industry norms.

1. No Returns on Opened or Used Products

We do not accept returns or exchanges on opened, used, or tampered products after delivery.

2. Damaged, Defective or Incorrect Items

If you receive a damaged, incorrect, or defective product — notify us within 24 hours of delivery. Missing items from your order should also be reported within the same time frame.

To process your claim quickly, send us clear photos of the damaged or incorrect product. Include images of the packaging. You can send them via WhatsApp or email.

3. Eligibility for Refund or Replacement

A refund or replacement will be approved if:

  • You report the issue within 24 hours of delivery
  • The product is unused and in original packaging
  • We verify the complaint based on photos or internal checks

4. How Refunds Are Processed

Approved refunds are issued via bank transfer or EasyPaisa/JazzCash within 7–10 working days. We will notify you via WhatsApp once the refund is processed.

5. Exchange Policy

We do not offer product exchanges unless there has been a shipping error or product defect on our part.

6. Order Cancellations

Orders can only be canceled before they are dispatched. Once shipped via Postex, cancellations are not possible. Contact us promptly on WhatsApp if you need to cancel an order placed in error.

7. Contact Us

To report an issue or ask a question about your order:

Last updated: May 2026